Cookie Policy
Last updated: 21 July 2026
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They allow us to recognise your browser, remember your preferences and analyse the use of the website. This policy also covers similar technologies such as browser local storage and session storage, which serve the same functional purpose.
2. Who Places the Cookies?
This website is operated by International Maritime Shipping NV ("IMS ANTWERP"), Duboisstraat 39, 2060 Antwerp, Belgium, VAT BE 0446.540.191. For questions please contact info@ims-shipping.com.
3. Which Cookies and Storage Do We Use?
Categories
| Category | Purpose | Legal basis |
|---|---|---|
| Strictly necessary | Required for the proper functioning of the website (e.g. cookie consent preference). These cannot be disabled. | Legitimate interest |
| Functional | Remembering your language preference and settings. | Consent |
| Third-party / chatbot | Customer service chatbot functionality (Emma AI assistant). May set session or persistent storage. | Consent |
Detailed Cookie List
| Name | Provider | Type | Purpose | Duration |
|---|---|---|---|---|
| ims-cookie-consent | IMS Shipping | localStorage | Stores your cookie consent choice (accepted/declined) | Until cleared |
| ims-lang | IMS Shipping | localStorage | Remembers your language preference | Until cleared |
| ims-lang-redirected | IMS Shipping | sessionStorage | Prevents repeated automatic language redirects within a browsing session | Session |
| Various | Emma AI (IMS chatbot) | Cookie / storage | Customer service chatbot — conversation state and session management | Session / persistent |
4. Managing Consent
On your first visit, we ask for your consent for non-essential cookies and storage via the cookie banner at the bottom of the page. You can adjust or withdraw your choice at any time by clearing your browser's local storage and revisiting the site, or via your browser settings.
You can also delete or block cookies via the settings of your browser:
5. Your Rights
The same rights apply to the processing of personal data via cookies as described in our privacy policy (access, rectification, erasure, objection, complaint with the Belgian Data Protection Authority, www.dataprotectionauthority.be).
6. Changes
We may amend this cookie policy, for instance when the cookies used change. The most recent version is always available on our website.
In the event of any discrepancy between the Dutch and English versions, the Dutch version shall prevail.