Privacy Policy
Last updated: 21 July 2026
1. Who Are We?
International Maritime Shipping NV, trading under the commercial name "IMS ANTWERP", with registered office at Duboisstraat 39, 2060 Antwerp, Belgium, VAT BE 0446.540.191 (hereinafter "IMS", "we"), is the controller for the processing of your personal data as described in this privacy policy.
Contact: info@ims-shipping.com – Duboisstraat 39, 2060 Antwerp, Belgium.
2. Which Personal Data Do We Process?
- Identification and contact details: name, address, e-mail address, telephone number, language;
- Company and billing details: company name, VAT number, bank account number, payment history;
- Transport and file data: details of shippers, consignees, drivers and contact persons necessary for the performance of transport, agency and customs formalities (e.g. name, identification data, signature);
- Communication data: correspondence by e-mail, telephone or via our website;
- Website data: IP address, browser type and browsing behaviour via cookies (see our cookie policy).
3. For What Purposes and on Which Legal Basis Do We Process Your Data?
| Purpose | Legal basis |
|---|---|
| Performance of our services (transport, ship agency, freight forwarding, customs formalities) and management of customer files | Performance of the contract |
| Invoicing, accounting and debt collection | Legal obligation and performance of the contract |
| Compliance with customs, sanctions, export and other regulations | Legal obligation |
| Customer management, communication and handling of questions or complaints | Legitimate interest |
| Direct marketing to existing customers (e.g. newsletter) | Legitimate interest; you can unsubscribe at any time |
| Analysis and improvement of our website | Consent (via cookies) |
4. With Whom Do We Share Your Data?
We share your data only to the extent necessary with: shipping lines and carriers for whom we act as agent, subcontractors and carriers, terminals and port operators, customs and government authorities, insurers, IT service providers, accountants and legal advisers. We conclude data processing agreements with processors. We never sell your data to third parties.
5. Transfers Outside the EEA
In the context of international transport of goods, data may be transferred to recipients outside the European Economic Area (e.g. carriers, agents or customs authorities in the country of destination). Where required, this takes place on the basis of appropriate safeguards such as the European Commission's standard contractual clauses, or on the basis of necessity for the performance of the contract.
6. How Long Do We Keep Your Data?
We do not keep personal data longer than necessary: accounting and tax documents for the statutory periods (as a rule 10 years), transport files for the applicable limitation periods, and prospect data for a maximum of 3 years after the last contact.
7. Your Rights
You have the right of access, rectification, erasure, restriction of processing, data portability and the right to object to processing (including direct marketing). Where processing is based on consent, you may withdraw it at any time. You can exercise your rights via info@ims-shipping.com. We may request proof of identity.
You also have the right to lodge a complaint with the Belgian Data Protection Authority, Drukpersstraat 35, 1000 Brussels, www.dataprotectionauthority.be.
8. Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access.
9. Changes
We may amend this privacy policy. The most recent version is always available on our website. Significant changes will be communicated where appropriate.
In the event of any discrepancy between the Dutch and English versions, the Dutch version shall prevail.